Many technologies of call centers have subtle changes. Externally, the most important tool for call center customer service staff (the call center headphones) has not changed much. So, what advantages are required for the development of the call center headphones?
Nowadays, the scale of call centers is larger than before, and hundreds or even thousands of customer service staff may work in the same building. The background noise will disturb both staff and customers. The modern call center headphones has noise cancellation technology, which is absolutely necessary for call quality and maintaining the customer experience.
ADDASOUND has superior call center headphones with microphones and noise reduction functions, which can eliminate background noise and enhance the sound. And the neodymium magnet speaker can provide clear auditory performance.
There were few people in the 1950s and 1960s who knew that noise injuries were common problems that customer service staff suffered from. Also, repetitive actions cause injuries. It will happen when customer service staff repeatedly encounter high-decibel noise through the call center headphones.
Call centers are often unable to predict the volume of customers (some people don't know how loud they are when speaking or shouting). Currently, the call center headphones has to reduce the volume contacted by customer service staff.
ADDASOUND's QD headset has an ultra-lightweight design and soft high-quality artificial leather ear cushions, which can ensure all-day comfort. It complies with international noise safety standards and helps to create a safe and comfortable working environment.