The 2014 Asia Pacific Call Center Association Leaders Forum & China's 10th call center industry summit was held in the Beijing Liaoning building. It was hosted by the China call center electronic chamber of commerce and customer relationship (CRM) professional committee. The forum was led by the Ministry of Industry and Information and the China electronic chamber of commerce and the Asia Pacific customer center's league leaders. The conference was themed by reshaping the value of contact center Focus on the industry, embrace change, looking forward to the future focus on changes in the industry of the contact center in the enterprise positioning and value.
China electronic chamber of commerce Executive Vice President Mr. Wang Ning attended the opening ceremony and delivered the keynote. Wang Ning said in his speech, " for more than ten years call centers have been a flourishing industry, especially in the modern service industry and electronic commerce makes the call center industry more important to all the enterprises and social government departments pay more attention to the construction of the call center. The annual summit of the call center also received great attention from people of all walks of life. The activity has been successfully held for nine sessions. This year was a milestone in the history of the development of China's call center industry, "the 10th"is also the 10th anniversary of the celebration. The call center industry after these years of rapid development also in a very critical period, so, under the situation of call center in this big should explore how to innovate the new form."
In the speech segment from China, New Zealand, Sweden, the United States, South Korea and other countries well-known call center industry experts and representatives of enterprises and delivered a wonderful idea, to bring us the latest call center operational management concept and technology innovation Conference. Addasound China marketing director Nevin Wang Shared with< the voice of changing the world - to build professional call center & UC headphones >as the theme of the speech won the applause.
More wonderful is that the conference was themed by the development of organized by the contact center in the Asia-pacific region of the round table BBS leader of the union by the Asia Pacific customer center association chairman Mr. Yuandawen hosted nine Asia-pacific association representatives to participate in with the scene forum guests discuss the trend of the call center industry development.
2014 China's (tenth) call center industry summit was perfect ended. Not only deepen the customer contacting and experience R&D via the successful case but also share and new channel experience communication. Denmark Addasound focuses on the future of the industry and the development of domestic calls which actively participates in and sponsor call center summit, permeated with the spirit of the meeting and the connotation of learning advanced science and technology. In the New, Year Addasound will be presenting to you with better products.